General Terms and Conditions of VOLIMEH

These Terms and Conditions are also the Terms of Use of VOLIMEH. Both names refer to the same document at /legal/agb, which applies to the website and app.

1. Scope

These General Terms and Conditions ("Terms") govern the use of the VOLIMEH platform, an online dating platform for connecting private individuals based on compatibility, communication, and progressive profile release.

By registering and using VOLIMEH, you accept these Terms.

2. Operator

The operator of VOLIMEH is:

Denis Batinic
Dietikon, Zurich, Switzerland
Email: info@volimeh.com

3. Registration and user account

3.1 Registration

To use VOLIMEH, creation of a user account is required.

You undertake to provide complete, current, and truthful information during registration.

3.2 Access credentials

You are responsible for the security of your access credentials.

Sharing your account with third parties is not permitted.

3.3 One account per person

As a rule, each person may maintain only one user account.

Multiple accounts used to bypass restrictions, deceive other users, or manipulate the platform are prohibited.

4. Minimum age

VOLIMEH is intended exclusively for people aged 18 and over.

By registering, you confirm that you are at least 18 years old.

We reserve the right to suspend or delete accounts where there are justified doubts about the age information provided.

5. Rules of conduct

Prohibited content and conduct include sexual exploitation, abuse and sexualized content involving minors, pornography, non-consensual intimate imagery, threats, hate, fraud, and offers of sexual acts for money, gifts or support, including escort and sugar-dating offers. Such content or accounts can be reported, restricted and removed. Users can block the people concerned.

All users undertake to treat each other respectfully.

In particular, it is prohibited to:

• harass, threaten, or discriminate against other users
• spread hate speech or calls for violence
• send spam
• engage in fraudulent actions
• distribute malware or harmful content
• use third-party photos or content without permission
• impersonate other people or pretend to be someone else
• use automated systems, bots, or scraping tools
• impair the security or stability of the platform
• publish or distribute illegal content

6. Fake profiles and identity fraud

Catfishing, identity theft, and creating fake profiles are expressly prohibited.

Users may only use information and photos they are authorized to use.

VOLIMEH may review, restrict, or permanently block suspicious accounts at any time.

7. User content

7.1 Ownership of content

Users retain all rights to the content they upload.

7.2 Right of use

By uploading content, users grant VOLIMEH a non-exclusive right of use to the extent necessary for operation, display, and provision of the platform.

7.3 Removal of content

VOLIMEH is entitled to remove content that:

• violates these Terms
• is unlawful
• endangers the safety of other users
• impairs operation of the platform

8. Reveal system

VOLIMEH is based on a progressive release system.

Profile information and photos are displayed step by step:

• After a match, the profile picture is shown blurred.
• After mutual communication, additional profile information is released.
• After at least 5 sent messages per person, the profile picture is fully revealed.

VOLIMEH may further develop or adapt these mechanisms at any time.

9. Reports, restrictions, and moderation

VOLIMEH provides features for reporting, blocking, and moderating users.

In case of violations of these Terms, the following measures may be taken:

• Warning
• Restriction of individual features
• Temporary suspension
• Permanent suspension
• Account deletion

Security-related measures may be taken without prior notice.

10. Real-life meetings between users

VOLIMEH provides only a technical platform for facilitating contact.

Meetings, conversations, and interactions outside the platform are solely at users own risk.

VOLIMEH assumes no responsibility for user behavior outside or inside the platform.

11. Service availability

VOLIMEH strives for the highest possible availability.

However, uninterrupted, error-free, or permanent availability cannot be guaranteed at all times.

Maintenance work, technical disruptions, or force majeure may cause limitations.

12. Limitation of liability

To the extent permitted by law, VOLIMEH is only liable for damages caused intentionally or by gross negligence.

Liability for the following is excluded to the extent permitted by law:

• User behavior
• Data loss
• Lost profits
• Indirect damages
• Technical failures
• External services or third-party providers

Mandatory statutory liability provisions remain unaffected.

13. Subscriptions, cancellation and account deletion

Paid subscriptions in the Android app are processed through Google Play Billing. Direct paid web purchases are not currently offered. Available plans, prices, features, terms and renewal conditions are shown before a purchase.

Fixed term — no automatic renewal

Monthly and yearly subscriptions run for the fixed term shown at purchase and do not renew automatically. After expiry, the desired subscription must be redeemed or activated again. Nothing special happens after 7 days for a monthly subscription: even without cancellation, it stays active until the paid month ends and then expires. No cancellation is required for ordinary expiry. The 7-day cancellation rule concerns early conversion of direct yearly subscriptions; statutory withdrawal rights are separate.

Switzerland — contractually guaranteed 7-day cancellation for direct yearly subscriptions

For Switzerland, the following 7-day cancellation rule is a binding contractual commitment by VOLIMEH, not a discretionary goodwill decision in each case. Swiss law provides no general statutory withdrawal right for ordinary online contracts. Specific mandatory statutory rights remain unaffected.

For yearly subscriptions purchased directly on the website, we additionally offer contractually guaranteed cancellation within 7 calendar days from the start of the paid term. Request it in Settings → Subscription & Plans or by email to info@volimeh.com. Under this contractually guaranteed conversion, we retain the monthly price of the selected plan applicable at purchase and refund the difference from the paid yearly price. While the account remains open, access continues for one month from subscription start; the subscription then ends without renewal. Refunds use the original payment method; crediting time depends on the payment provider.

After the contractual 7-day cancellation window, a direct yearly subscription generally remains active until its paid term ends and then expires without automatic renewal. A request to end it early alone creates no additional contractual refund entitlement. Statutory withdrawal, refund and other mandatory rights remain unaffected.

Other non-EU countries

The contractually guaranteed 7-day cancellation rule for direct yearly subscriptions is also offered in other non-EU countries. Non-EU does not mean Swiss consumer law applies everywhere: mandatory rights under applicable national law, including any longer withdrawal periods, take precedence. This also applies to countries outside the EU with their own or comparable protections, such as the United Kingdom and EEA states.

Consumers in EU countries — statutory right of withdrawal

Consumers in EU countries such as Germany additionally benefit from applicable mandatory EU consumer protection rules and their national implementation. The generally applicable 14-day statutory withdrawal right covers both monthly and yearly subscriptions. VOLIMEH's Swiss location does not exclude this protection when its legal conditions apply. The contractual 7-day rule cannot replace statutory withdrawal.

Where EU consumer law and its implementation in applicable national law apply, consumers generally have a 14-day right to withdraw from an online service contract from its conclusion. The contractually guaranteed 7-day cancellation rule does not replace or shorten that right. Send an unambiguous withdrawal statement to info@volimeh.com, identifying the account and contract. You may write: I hereby withdraw from my VOLIMEH subscription contract concluded on [date]. No particular wording is required.

Following a valid statutory withdrawal, payments are reimbursed under the legal requirements, generally within 14 days of receipt of the statement using the original payment method. A proportionate charge for services already provided is due only if the legal conditions are met, including an express request for early performance and the required information. Statutory withdrawal does not automatically incur a full monthly charge. Merely using the app does not automatically extinguish the withdrawal right; loss of that right requires the applicable statutory conditions. Additional national consumer rights remain unaffected.

A valid statutory EU withdrawal carries no flat cancellation or handling fee. Compensation for services actually provided before withdrawal may be charged only where the statutory conditions are met. It is generally calculated proportionately from the agreed total price and the service already provided, rather than a full monthly price for a yearly subscription. No such compensation is claimed without the required information and express request for early performance. The monthly charge under the contractual 7-day cancellation rule is separate.

Google Play and refunds

Google Play purchases are additionally subject to Google's payment and refund terms. The contractual 7-day conversion for direct web yearly subscriptions does not apply to Google Play purchases. Statutory consumer rights remain unaffected for store purchases too. Refund requests may be made through Google Play or to info@volimeh.com.

Account deletion

Delete your account in Settings or request deletion by email to info@volimeh.com. Confirmed deletion starts immediately, without an additional 30-day waiting period. Account access ends upon deletion even before a paid term expires. Subscriptions do not renew automatically. Deletion is not an automatic refund request and does not restrict statutory refund rights. For Google Play purchases, request a refund separately through Google Play or info@volimeh.com. The scope of deletion and remaining data are described at /delete-account and in the Privacy Policy.

VOLIMEH may restrict, suspend or terminate accounts for breaches of these Terms, security risks, suspected fraud or legal requirements. Mandatory statutory rights remain unaffected.

Delete account · Privacy

14. Changes to these Terms

VOLIMEH may amend these Terms at any time.

Material changes will be communicated to users in an appropriate form.

Continued use of the platform after the changes take effect constitutes acceptance of the updated Terms.

15. Privacy

The processing of personal data is carried out in accordance with the privacy policy of VOLIMEH.

Privacy Policy

The privacy policy is an integral part of these Terms.

16. Applicable law and jurisdiction

These Terms are governed by the substantive law of Switzerland, excluding conflict-of-law provisions.

To the extent legally permitted, exclusive place of jurisdiction is Zurich, Switzerland.

Mandatory consumer protection provisions of the users country of residence remain unaffected.

17. Contact

If you have questions about these Terms or the platform, please contact:

Denis Batinic
Email: info@volimeh.com

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