VOLIMEHGeneral Terms and Conditions of VOLIMEH
As of: June 2026
1. Scope
These General Terms and Conditions ("Terms") govern the use of the VOLIMEH platform, an online dating platform for connecting private individuals based on compatibility, communication, and progressive profile release.
By registering and using VOLIMEH, you accept these Terms.
2. Operator
The operator of VOLIMEH is:
Denis Batinic
Dietikon, Zurich, Switzerland
Email: info@volimeh.app
3. Registration and user account
3.1 Registration
To use VOLIMEH, creation of a user account is required.
You undertake to provide complete, current, and truthful information during registration.
3.2 Access credentials
You are responsible for the security of your access credentials.
Sharing your account with third parties is not permitted.
3.3 One account per person
As a rule, each person may maintain only one user account.
Multiple accounts used to bypass restrictions, deceive other users, or manipulate the platform are prohibited.
4. Minimum age
VOLIMEH is intended exclusively for people aged 18 and over.
By registering, you confirm that you are at least 18 years old.
We reserve the right to suspend or delete accounts where there are justified doubts about the age information provided.
5. Rules of conduct
All users undertake to treat each other respectfully.
In particular, it is prohibited to:
- harass, threaten, or discriminate against other users
- spread hate speech or calls for violence
- send spam
- engage in fraudulent actions
- distribute malware or harmful content
- use third-party photos or content without permission
- impersonate other people or pretend to be someone else
- use automated systems, bots, or scraping tools
- impair the security or stability of the platform
- publish or distribute illegal content
6. Fake profiles and identity fraud
Catfishing, identity theft, and creating fake profiles are expressly prohibited.
Users may only use information and photos they are authorized to use.
VOLIMEH may review, restrict, or permanently block suspicious accounts at any time.
7. User content
7.1 Ownership of content
Users retain all rights to the content they upload.
7.2 Right of use
By uploading content, users grant VOLIMEH a non-exclusive right of use to the extent necessary for operation, display, and provision of the platform.
7.3 Removal of content
VOLIMEH is entitled to remove content that:
- violates these Terms
- is unlawful
- endangers the safety of other users
- impairs operation of the platform
8. Reveal system
VOLIMEH is based on a progressive release system.
Profile information and photos are displayed step by step:
- Initially, a generated avatar is shown.
- After mutual communication, additional profile information is released.
- After at least 3 sent messages per person, part of the profile picture becomes visible.
- After at least 5 sent messages per person, the profile picture is fully revealed.
VOLIMEH may further develop or adapt these mechanisms at any time.
9. Reports, restrictions, and moderation
VOLIMEH provides features for reporting, blocking, and moderating users.
In case of violations of these Terms, the following measures may be taken:
- Warning
- Restriction of individual features
- Temporary suspension
- Permanent suspension
- Account deletion
Security-related measures may be taken without prior notice.
10. Real-life meetings between users
VOLIMEH provides only a technical platform for facilitating contact.
Meetings, conversations, and interactions outside the platform are solely at users own risk.
VOLIMEH assumes no responsibility for user behavior outside or inside the platform.
11. Service availability
VOLIMEH strives for the highest possible availability.
However, uninterrupted, error-free, or permanent availability cannot be guaranteed at all times.
Maintenance work, technical disruptions, or force majeure may cause limitations.
12. Limitation of liability
To the extent permitted by law, VOLIMEH is only liable for damages caused intentionally or by gross negligence.
Liability for the following is excluded to the extent permitted by law:
- User behavior
- Data loss
- Lost profits
- Indirect damages
- Technical failures
- External services or third-party providers
Mandatory statutory liability provisions remain unaffected.
13. Termination, cancellation, and deletion
Users can terminate an active subscription at any time in Settings → Subscription & Plans or — where provided — cancel it. You will receive an email confirmation of termination or cancellation to your registered address.
Paid subscriptions are processed via the payment provider Stripe. Prices and scope of each plan are defined by the pricing page at the time of purchase.
VOLIMEH may suspend or terminate user accounts if:
- these Terms are violated,
- security risks exist,
- fraud is suspected, or
- legal requirements demand it.
Monthly subscription
A monthly subscription can be canceled at any time. Access to paid features remains active until the end of the already paid billing month (not only until the cancellation date). Cancellation stops automatic renewal; no refund is issued for the current billing month.
If account deletion is additionally requested, the same period-end rule applies for access. Personal data is processed according to the privacy policy and statutory retention obligations, then deleted.
Yearly subscription — cancellation window (5 days)
Within 5 days after concluding a yearly subscription (from the start of the paid term), the user may cancel the yearly subscription in settings.
If canceled within this period:
- Only the monthly price of the selected plan at the time of purchase is charged and retained.
- The difference between the paid yearly price and the monthly price is automatically refunded to the payment method used (processing usually within 3–10 business days depending on bank or payment provider).
- Access to paid features remains active for one month from subscription start; the subscription then ends automatically.
- We inform you by email about amounts, refund, and access duration.
The cancellation window starts at the billing period start recorded in your account, or at the time the yearly payment is successfully processed.
Yearly subscription — termination after the cancellation window
If a yearly subscription is terminated after the 5-day cancellation window has expired, access remains active until the end of the already paid yearly term. Termination prevents automatic renewal. No refund is provided for the remaining yearly term.
If account deletion is additionally requested, access also ends at the end of the paid term. Personal data is processed according to the privacy policy and statutory retention obligations, then deleted.
Refunds
A claim for refund of already paid subscription fees exists — subject to mandatory consumer protection law — only within the 5-day cancellation window for yearly subscriptions described above. In all other cases of early termination, no refund is granted.
Subscriptions via app stores
Subscriptions concluded via Apple App Store or Google Play Store must be canceled through the respective store. For such subscriptions, the usage and payment terms of the respective platform operator additionally apply; the cancellation and refund rules of these Terms do not apply insofar.
14. Changes to these Terms
VOLIMEH may amend these Terms at any time.
Material changes will be communicated to users in an appropriate form.
Continued use of the platform after the changes take effect constitutes acceptance of the updated Terms.
15. Privacy
The processing of personal data is carried out in accordance with the privacy policy of VOLIMEH.
The privacy policy is an integral part of these Terms.
16. Applicable law and jurisdiction
These Terms are governed by the substantive law of Switzerland, excluding conflict-of-law provisions.
To the extent legally permitted, exclusive place of jurisdiction is Zurich, Switzerland.
Mandatory consumer protection provisions of the users country of residence remain unaffected.
17. Contact
If you have questions about these Terms or the platform, please contact:
Denis Batinic
Email: info@volimeh.app